Today we would like to tell you about one of the most popular programs at our "Horeca school". This is a training for waiters called "Standards and Communication".
"Service and Communication" training for waiters
Duration: 4 hours
Cost:
• Group up to 10 people: 1500 UAH. per person (total 15,000 UAH.)
• Group from 10 people: 25,000 UAH. (fixed price)
Training description:
The "Service and Communication" training is designed specifically for waiters who want to improve the quality of customer service and improve their communication skills.
Within 4 hours, participants will receive practical knowledge and skills that will help create a positive experience for restaurant guests.
Training program:
1. Introduction to service:
• Understanding the importance of high-quality service.
• Basics of etiquette and professional behavior.
2. Communication skills:
• The ability to listen and communicate with customers.
• Active listening and effective communication techniques.
3. Handling requests and complaints:
• How to respond to customer requests correctly.
• Conflict resolution and complaint management strategies.
4. Practical exercises:
• Role-playing games to practice service skills.
• Situational tasks to improve communication.
5. Feedback:
• Discussion of the knowledge and impressions gained.
• Recommendations for further development of skills.
Who will benefit from this training?
• Waiters who want to increase their level of professionalism.
• Restaurant managers who want to improve service in their establishments.
• Everyone who strives to create an unforgettable experience for their customers.
We invite you to join our "Service and Communication" training and take the first step towards improving your hospitality skills!
Waiters will learn: ✔️Use work standards during work and understand why they are beneficial and necessary; ✔️Propose the right dish so that the guest wants to order it immediately; ✔️Use basic sales methods that will increase the average check. ✔️Answer "difficult" questions from guests.⠀✅Want to order training or ask us something - call or write (WhatsApp, Telegram, Viber):☎️+38 096 167 83 52 Go to Telegram ➡️ (active link in profile) We work throughout Ukraine