We are glad that you are interested in what we will study in the course "Restaurant Manager. Service and Hospitality"
Course program by vocation:
https://horecaschool.com.ua/blogs/povnij-kurs-restorannogo-biznesu
Participation fee: 5500 UAH/person.
In today’s restaurant industry, the winner is not the one with the most beautiful interior or the most expensive equipment.
The winner is the one who knows how to create a service that guests remember, recommend, and come back to again and again.
That is exactly what the “Restaurateur” course by Horeca School Ukraine is about—an individual program where you will learn how to manage service, your team, and the overall atmosphere so that your venue becomes a favorite place for guests.
Who is this course for?
For restaurant owners, directors, administrators, floor managers, future restaurateurs, and anyone who wants to build a strong service culture in their establishment or prepare themselves for a management role.
A format that guarantees results
- 6 online sessions (over 4 hours of total learning time);
- Session 7 — a final Q&A session (45 minutes);
- Sessions are held at a convenient time, agreed upon in advance by the group;
- A highly personalized format for the final session, where everyone can ask questions specific to their level, type of establishment, and real business challenges;
- Upon completion — a certificate from the Ukrainian Horeca School.
WHAT YOU WILL GAIN:
✔ A clear understanding of what truly differentiating service is
You will know exactly why guests return and how to create service that builds emotion and trust.
✔ Modern team management skills
Communication, delegation, motivation, and building a strong team culture—explained through practical examples.
✔ Ready-to-use tools for daily work
Service algorithms, standards, dining room rules, waiter communication principles, banquet and catering case studies.
✔ An understanding of guest psychology
You will learn how to work with different types of guests, build a base of loyal customers, and create an atmosphere people want to return to.
✔ Knowledge of how the kitchen and front of house should work as one system
This is the key to efficiency, quality, and a higher average check.
Course program (all topics will be covered in the lessons):
1️⃣ Service as the main competitive advantage
2️⃣ The role of the restaurant manager
3️⃣ Manager–team communication
4️⃣ Service algorithms and standards
5️⃣ Banquets and catering as service extensions
6️⃣ Guest psychology and customer database
7️⃣ Dining room organization and table setting
8️⃣ Menu and waiter–guest communication culture
9️⃣ Staff motivation and building a service culture
1️⃣0️⃣ Kitchen and front of house as one system
Results after the course
After completing the program, you will:
- understand service as a system that can be consciously built and managed;
- know how to create an atmosphere guests want to return to;
- receive ready-made tools for implementation in your own establishment;
- be able to improve service quality within 1–2 weeks after the start;
- receive a Horeca School Ukraine certificate confirming your qualification in service and hospitality management.
⭐ Why choose this course?
- Individual approach — the final session is fully tailored to your business goals in real time, with case and situation analysis;
- Practice based on real restaurant cases;
- A modern team management model;
- A focus on service that generates profit;
- Suitable for both new and operating restaurants;
- An автор’s course and personal consultation from a leading expert in Ukrainian hospitality — Mykhailo Sheveliuk.
Ready to create a restaurant guests come back to?
Enroll in the “Restaurateur” course and build a service that becomes your #1 competitive advantage.