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Group and individual classes to learn the great service

LVIV HOSPITALITY SCHOOL

Your restaurant is profitable, guests are satisfied, and the team is motivated. Here is the secret of successful institutions. We know how to achieve and maintain this level of development.

"

MYKHAILO SHEVELYUK

Founder of HoReCa school

Our classes and workouts

Barman - Basics

Successful restaurant manager

Barista workout

You'll learn:
Preparing classic cocktails IBA official cocktails
Recipes and stories of the most popular drinks
Rules of order acceptance and issuance, as well as rules for their presentation
You'll learn:
Proper interaction with the team
Professional communication with guests
Effective administration of the restaurant
You'll learn:
Calculation and analysis of sales and costs
Quality standards
Theory:
  • Arabica and Robusta
  • Grain coffee mixture
  • Espresso formula
Practice:
  • Grinding coffee
  • Espresso preparing skills
  • Milk steaming
Barman - Basics
Leave a request and we'll offer you the closest workout date.
Number of participants
+
By sending a request you accept our Privacy Policy
Successful restaurant manager
Leave a request and we'll offer you the closest workout date.
Number of participants
+
By sending a request you accept our Privacy Policy
Barista workout
Leave a request and we'll offer you the closest workout date.
Number of participants
+
By sending a request you accept our Privacy Policy

What you'll get

1

Individual approach

During our courses, there is an opportunity to consider individual requests of course participants, which were discussed in advance.
2

Mixed learning format

Theory and practice. Ability to engage in catering services to gain practical skills.
3
Involve like-minded people and professionals through the telegram channel to support communication and exchange of experiences.
Free participation in webinars and online broadcasts of the school. 10% discount on all subsequent paid courses and workouts.

Loyalty program

Community

Obtaining specific indicators of service evaluation in the institution.

Service quality assessment

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5
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We offer separate individual consultations, during which you will have the opportunity to consider in detail the issues that interest you.

Individual consultations

About us

6 years of experience in service trainings

500+ successful school graduates

Speakers with extensive practical experience

Membership in the Ukrainian Restaurant Association

We have extensive experience in the successful professional development of specialists in the restaurant and hotel industry.
Our graduates work as executives, managers, and bartenders in the best restaurants and bars.
Our speakers have many years of experience in their fields and will share secrets on how to create an impressive service.
Together with other members of the association, we work on problems and tasks that most market players are waiting to solve.

We have the opportunity to conduct individual courses through practical classes.

What makes us different

Thanks to the service training system in the restaurant business, you get specific algorithms for working with the team in the institution and the confidence that your restaurant has a level of service. You provide specific quality indicators of how to evaluate the service in detail.

School Gallery

Recently took a course: "Successful restaurant manager". It was cool! I learned a lot of new things and realized that the experience that I have today is now supported by training and it's a powerful tool in a managerial position - a manager! Thank you, it was interesting, accessible, and easy! And new acquaintances and a diploma, this is definitely a nice bonus in your career!))
Irina Goy
I was on the course "Successful restaurant manager", I really liked the approach. They paid attention to all the nuances specifically on my questions at work and analyzed the examples of how and what is necessary for the organization of productive work of the restaurant. Learned to calculate indicators, competently pass inspections, and studied the stages of
Marichka Bolyukh
After attending the course, Successful restaurant manager, I'm very pleased) I spent this day with advantage - and received a lot of new and professional information. It gave me the inspiration to continue developing in this direction! Thank you! You are inspiring!)
Olena Mozola
The Hospitality School is a real opportunity to get qualified advice, practical knowledge, and skills to present the profession of waiter, bartender, or barista, which is currently highly valued in the market. Students of the school, after passing the course, become professionals in their field. I saw it myself. Thank you! Good luck and prosperity!
Oleg Makar
I was on the course "Successful restaurant manager", I really liked the approach. They paid attention to all the nuances specifically on my questions at work and analyzed the examples of how and what is necessary for the organization of productive work of the restaurant. Learned to calculate indicators, competently pass inspections, and studied the stages of team building, as well as personnel management. Now I can safely continue to be implemented in this area. Thank you so much to the school's restaurant business for your training and further assistance with the discovery. In fact, I received from you comprehensive knowledge and guidelines, and good friends) Thank you!)
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Students tell about us

I was on the course "Successful restaurant manager", I really liked the approach. They paid attention to all the nuances specifically on my questions at work and analyzed the examples of how and what is necessary for the organization of productive work of the restaurant. Learned to calculate indicators, competently pass inspections, and studied the stages of team building, as well as personnel management. Now I can safely continue to be implemented in this area. Thank you so much to the school's restaurant business for your training and further assistance with the discovery. In fact, I received from you comprehensive knowledge and guidelines, and good friends) Thank you!)

Do you want to get more information about our classes?

Fill in the form and our team will contact you as soon as possible.

Contacts

Pekarska 51/5, Lviv, 79000, Ukraine
Блог про рестораний бізнес

Тренінг "Сервіс, який захоплює"

Чому потрібно навчити ОФІЦІАНТІВ, БАРМЕНІВ, МЕНЕДЖЕРІВ, щоб допомогти їм завоювати любов гостей нової формації "НАРЦИСІВ" .
Про це ми поговоримо під час Тренінгу "Сервіс, який захоплює"
Тренінг складається з семи блоків.

1. НАВЧІТЬ СПІВРОБІТНИКІВ НІКОЛИ НЕ ГОВОРИТИ ГОСТЮ «НІ»
Ваша команда повинна бути готова шукати рішення. Це важливо, тому що будь-яка відмова викликає у нарциса сильне невдоволення. Несвідома частина психіки людини запам'ятовує ці негативні імпульси. Іншим разом на питання одного, куди піти пообідати, ваш нарцис відповість: «Тільки не в цей ресторан». Причому він навіть толком не зможе пояснити, чому, просто скаже, що там йому не подобається.

2. НАВЧІТЬ СПІВРОБІТНИКІВ «ЗНИКАТИ»
Важливо, щоб наш сервіс задовольняв потреби гостей. Іншими словами, якщо ми потрібні гостю, ми повинні бути поруч. Якщо гість хоче сконцентруватися на їжі, на спілкуванні з другом чи колегою або просто почитати, ми «зникаємо».

3. НАВЧІТЬ ПРАЦІВНИКІВ БУТИ ЗАВЖДИ В ЗОНІ ВИДИМОСТІ ГОСТЯ
Ефект присутності повинен виникати лише в разі потреби.
Співробітники повинні з'являтися лише тоді, коли це потрібно гостю. У цьому їм допоможуть розподіл по зонах і робота на позиціях. Ваші офіціанти повинні вміти «читати» реакції по очах.

4. НАВЧІТЬ СПІВРОБІТНИКІВ СТАВИТИ ПОТРЕБУ ГОСТЯ НА ПЕРШЕ МІСЦЕ
Іншими словами, якщо я йду із завданням, а мене зупиняє гість, я в першу чергу допомагаю гостю. Хороший прцівник ніколи не скаже гостю: «Хвилиночку, я покличу вашого офіціанта» або «Зачекайте, зараз я приберу з цього столу і підійду до вас».


5 НАВЧІТЬ СПІВРОБІТНИКІВ ДОЗВОЛЯТИ КОНФЛІКТИ
Ось, наприклад, відоме правило роботи з конфліктами LAST:
L - listen - вислухайте.
А - apologize - вибачитеся.
S - solve - вирішите проблему.
T - thanks - подякуйте.

6. НАВЧІТЬ СПІВРОБІТНИКІВ ЗБИРАТИ НЕГАТИВНІ ДУМКИ ГОСТЕЙ І ПЕРЕДАВАТИ ЇХ КЕРІВНИЦТВУ (ВАМ)
Нехай це буде або зошит, або таблиця на окремому аркуші, або інший зручний вам вид документування.

7. НАВЧІТЬ СПІВРОБІТНИКІВ ТРАНСЛЮВАТИ ДОБРОЗИЧЛИВІСТЬ І Повага до ГОСТЯ В БУДЬ-ЯКІЙ СИТУАЦІЇ
Пам'ятайте про те, що ми передаємо свій настрій гостям. Якщо офіціант засмучений, незадоволений або сумний, а може бути, навіть зол, енергію саме цього почуття він понесе до гостя.

Гість повинен «заражатися» від нас тільки радістю, щастям, гармонією. Тому ви як керівник повинні вміти скорегувати стан свого співробітника, вивести його на позитив і тільки потім відправляти в зал. Поганому настрою там місця немає.

ТРИВАЛІСТЬ ТРЕНІНГУ: 7 ЗАНЯТЬ ПО 40 ХВ.
ВАРТІСТЬ ТРЕНІНГУ: 2800 ГРН. 
ВАРТІСТЬ ОДНОГО ОКРЕМОГО ЗАНЯТТЯ НА ВИБІР: 400 ГРН.

Курси та тренінги Horeca School