Shaping the Future of the Industry: Mykhailo Sheveliuk Conducts Open Lecture for LFCPI NUFT Students
The Ukrainian School of Hospitality (Horeca School) continues to implement its strategy of supporting vocational education in Ukraine. Within the framework of the signed Memorandum of Cooperation, Mykhailo Sheveliuk, Head of Horeca School, addressed the students and faculty of the Lviv Vocational College of Food and Processing Industries (NUFT).
The central theme of the meeting was "Quality Management of Products and Services: From Standards to the Art of Hospitality." During the lecture, Mykhailo Sheveliuk shared practical expertise accumulated over more than 13 years of managing leading hotel and restaurant properties in Ukraine.
Key Aspects of the Lecture
The speaker emphasized that in 2026, the concept of "quality" has evolved far beyond mere technical instructions. Today, it represents a comprehensive guest experience built on attention to detail, emotional intelligence, and a personalized approach.
Key Highlights of the Presentation:
• Transformation of Standards: The evolution of service from basic comfort to the creation of "WOW-effects."
• Empathy as a Tool: Why staff "Soft Skills" are becoming the primary competitive advantage in the age of digitalization.
• Service Recovery Management: A detailed breakdown of the Service Recovery algorithm, which allows businesses to transform critical situations into guest loyalty.
• Practical Intensive: Students had the opportunity to analyze real-life cases from the practice of the "Swiss" Hotel and "Valentino" Restaurant, seeking solutions for complex operational challenges.
Why This Matters to Horeca School
For our school, collaboration with state educational institutions is a top priority. We aim to bridge the gap between academic knowledge and the real-world demands of the modern labor market.
"Our mission is not just to transfer knowledge, but to ignite a passion for the craft in future specialists. Quality is not a one-time success; it is a habit of acting flawlessly every day. I am impressed by the level of preparation and genuine interest shown by the college students. They are the ones who will shape the face of Ukrainian hospitality tomorrow," — noted Mykhailo Sheveliuk.
The Ukrainian School of Hospitality expresses its gratitude to the leadership of LFCPI NUFT for their trust and shared commitment to high educational standards. We are confident that such meetings will serve as a solid foundation for the professional growth of young specialists.
Preparing leaders together!
Follow our updates and new educational projects on Horeca School's social media pages.
